Shipping policy
Shipping Policy
At Mvelli Collection, we aim to ship your order as quickly as possible so you can enjoy your new clothing soon. Below is our shipping policy for orders within Belgium and abroad.
Order Processing and Shipping
- Speed of Shipping: We strive to process and ship orders within 1-3 business days.
- Maximum Shipping Time: In rare cases, shipping may take up to 14 days. If your order is delayed beyond this period, we will notify you by email and keep you updated on your order’s status.
Shipping and Delivery
- Shipping Partners: We work with Bpost and GLS to deliver your order directly to your home.
- Delivery Times: Once your order has been shipped, you will receive a shipping confirmation with a tracking code, allowing you to monitor your package's status.
- Shipping Costs: Any applicable shipping fees will be listed at checkout and may vary depending on the destination and total order amount.
Shipping Issues
- If your order has not arrived within the expected delivery timeframe, please contact our customer service team at mvellicollection@gmail.com. We will follow up with our shipping partners to resolve any issues as quickly as possible.
Contact and Support
We are committed to providing smooth and timely delivery. For any questions about your order or our shipping policy, feel free to reach out to us at mvellicollection@gmail.com